Privacy Policy
Your Privacy Matters to Us
At TravelMaxx Luxury Travel, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Make a booking or inquiry
- Subscribe to our newsletter
- Contact our customer service
- Leave reviews or testimonials
Personal information may include:
Name, date of birth, passport number
Email, phone, address
Travel preferences, special requests
Payment details (secure processing)
IP address, browser type, cookies
2. How We Use Your Information
Process Your Bookings
Booking confirmations, tickets, invoices, and itinerary updates
Customer Support
Respond to questions, handle cancellations and modifications
Legal Compliance
ATOL, CAA requirements, anti-fraud obligations
Marketing (with consent)
Promotional offers, newsletters, travel inspiration
Website Improvement
Analyze usage, improve user experience
3. Legal Basis for Processing
Processing necessary to perform our contract with you
Processing necessary to comply with legal requirements
Fraud prevention, direct marketing
Marketing emails, special category data
4. Information Sharing
We do not sell your personal information. We may share your information with:
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content.
6. Data Security
We implement appropriate security measures including SSL/TLS encryption, access controls, secure storage, regular audits, and staff training. Payment processing is PCI-DSS compliant.
7. Data Retention
- Booking Records: 7 years (legal and tax requirements)
- Customer Inquiries: 2 years after resolution
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics)
8. Your Rights
Under UK GDPR, you have the following rights:
To exercise your rights, contact us at info@travelmaxxltd.co.uk. We will respond within 30 days.
9. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. For bookings involving children, we only collect child's name, date of birth, and passport details required for travel.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please read their privacy policies before providing any personal information.
11. Marketing Communications
You can opt-out of marketing emails at any time by clicking the "unsubscribe" link or contacting us. Transactional emails related to your bookings will still be sent.
12. Data Breach Notification
In the event of a data breach, we will notify the ICO within 72 hours and affected individuals if required.
13. How to Complain
If you have concerns about how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
14. Updates to This Policy
We may update this privacy policy from time to time. Significant changes will be notified by email or website notice.
15. Contact Us
If you have questions about this privacy policy, please contact us: